PIONEER ECOMMERCE SOLUTION SDN. BHD. respects Your privacy and is committed to protecting Your personal data. This Privacy Policy explains how We collect, use, disclose, and protect Your information when You access or use Our Service or place an Order with Us.
Definitions
For the purposes of this Privacy Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to PIONEER ECOMMERCE SOLUTION SDN. BHD. (202501021130 (1622543-P)).
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the PIONEER ECOMMERCE SOLUTION SDN. BHD. website, accessible from pioneerecommercesolution.online.
- “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Information We Collect
When You use Our Service or place an Order, We may collect information such as:
- Your name;
- Contact number;
- Email address;
- Billing and delivery address;
- Order and transaction details;
- Information provided when You contact Our customer service; and
- Other information necessary to process and fulfil Your Order.
We may also automatically collect certain technical information when You access the Service, such as IP address, browser type, device information, and general website usage information.
2. How We Use Your Information
We may use Your personal information for purposes including:
- Processing and fulfilling Orders;
- Arranging delivery of Goods;
- Processing Payments and refunds;
- Communicating with You regarding Your Orders;
- Responding to enquiries and providing customer support;
- Verifying transactions and preventing fraud or unauthorised activities;
- Improving Our Service, Website, Goods, and customer experience;
- Maintaining and improving the security of Our Website; and
- Complying with applicable laws and legal requirements.
3. Payment Information
Payments may be processed through third-party payment service providers.
We may receive information relating to the status and details of Your transaction. Payment card or other sensitive payment information may be processed directly by the relevant payment service provider in accordance with its own privacy policy and security practices.
4. Disclosure of Personal Information
We may disclose Your personal information where reasonably necessary to provide Our Service, including to:
- Delivery and courier service providers;
- Payment service providers;
- Technology, hosting, and website service providers;
- Customer service or business support providers; and
- Government authorities, regulators, or other parties where required by law.
We do not sell Your personal information for third-party marketing purposes.
5. Cookies and Similar Technologies
Our Service may use cookies or similar technologies to improve website functionality, remember preferences, understand website usage, and enhance Your browsing experience.
You may adjust Your browser settings to refuse or restrict cookies. However, certain features of the Service may not function properly if cookies are disabled.
6. Data Security
We take reasonable measures to protect Your personal information against unauthorised access, misuse, alteration, disclosure, or loss.
However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, We cannot guarantee absolute security of Your information.
7. Retention of Personal Information
We will retain Your personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing Orders, providing customer support, maintaining business records, resolving disputes, and complying with legal or regulatory requirements.
When personal information is no longer required, We may securely delete or anonymise it where reasonably practicable.
8. Third-Party Websites and Services
Our Service may contain links to third-party websites, payment platforms, courier services, or other external services.
We are not responsible for the privacy practices, content, or security of third-party websites or services. You should review the relevant third party’s privacy policy before providing personal information to them.
9. Your Rights
Subject to applicable laws and regulations, You may have rights relating to Your personal data, including the right to request access to or correction of Your personal information.
If You wish to make a request regarding Your personal information, You may contact Us using the contact details provided below.
10. Children’s Privacy
Our Service is not intended to knowingly collect personal information from children without appropriate consent where such consent is required by law.
If We become aware that personal information has been collected from a child in circumstances where such collection is not permitted, We will take reasonable steps to address the situation.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to Our business, Service, legal requirements, or privacy practices.
The updated Privacy Policy will be published on the Service, and the “Last Updated” date will be revised accordingly.
You are encouraged to review this Privacy Policy periodically.
12. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of Malaysia.
13. Contact Us
If You have any questions, concerns, or requests regarding this Privacy Policy or Your personal information, please contact Us:
PIONEER ECOMMERCE SOLUTION SDN. BHD.
Company Registration No.: 202501021130 (1622543-P)
Email: pioneerecommerce_solution@outlook.com
Telephone: 011-5790 5062
Customer Service Hours: 9:00 AM – 6:00 PM, Monday – Friday
Address: 23B, JALAN GAYA 1, TAMAN GAYA, 81800 ULU TIRAM, JOHOR, MALAYSIA
Website: pioneerecommercesolution.online