Please read these Terms and Conditions carefully before using our Service or placing an Order. By accessing or using the Service, You agree to be bound by these Terms and Conditions.
1. Definitions
For the purposes of these Terms and Conditions:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to PIONEER ECOMMERCE SOLUTION SDN. BHD. (202501021130 (1622543-P)).
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the PIONEER ECOMMERCE SOLUTION SDN. BHD. website, accessible from pioneerecommercesolution.online.
- “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
2. Orders
2.1 All Orders are subject to availability and acceptance by the Company.
2.2 You are responsible for ensuring that all Order details, including product selection, quantity, delivery address, and contact information, are accurate before completing your Order.
2.3 The Company reserves the right to cancel or reject an Order where the Goods are unavailable, there is an obvious pricing or product information error, payment cannot be verified, or where necessary due to circumstances beyond Our reasonable control.
3. Prices and Payment
3.1 All prices displayed on the Service are subject to change without prior notice.
3.2 The applicable price will be the price displayed at the time the Order is placed, except in the event of an obvious error.
3.3 Payment must be successfully completed through the payment methods made available on the Service before the Order can be processed, unless otherwise agreed by the Company.
4. Delivery
4.1 We will arrange delivery to the address provided by You when placing the Order.
4.2 Delivery times provided on the Service are estimates and may be affected by circumstances beyond Our reasonable control, including courier delays, weather, public holidays, or other unforeseen circumstances.
4.3 You are responsible for providing complete and accurate delivery information. The Company shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by You.
5. Return, Refund and Exchange
5.1 Returns, refunds, and exchanges are subject to the Company’s Return, Refund and Exchange Policy.
5.2 Where applicable, You may be required to provide reasonable evidence, including photographs, videos, Order details, or other information, to support a return, refund, or exchange request.
5.3 Nothing in these Terms and Conditions is intended to exclude or restrict any rights You may have under applicable law.
6. Product Information
6.1 We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on the Service are accurate.
6.2 However, minor differences may occur between the Goods and images displayed on the Service due to screen settings, lighting, photography, or manufacturing variations.
6.3 The Company reserves the right to correct any errors or omissions and update product information at any time.
7. Use of the Service
7.1 You agree to use the Service only for lawful purposes.
7.2 You must not misuse the Service, attempt to gain unauthorised access, interfere with its operation, or use the Service for fraudulent or unlawful activities.
7.3 The Company reserves the right to suspend or terminate access to the Service where You breach these Terms and Conditions or applicable law.
8. Intellectual Property
8.1 All content on the Service, including text, images, graphics, logos, designs, and other materials, belongs to or is licensed to the Company unless otherwise stated.
8.2 You must not copy, reproduce, distribute, modify, or commercially use any content from the Service without Our prior written permission, except where permitted by law.
9. Limitation of Liability
9.1 To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, or consequential loss arising from the use of the Service or the purchase of Goods.
9.2 Nothing in these Terms and Conditions shall exclude or limit any liability or rights that cannot legally be excluded or limited under applicable law.
10. Governing Law
10.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia.
10.2 Any dispute arising out of or in connection with these Terms and Conditions, the Service, or any Order shall be subject to the jurisdiction of the courts of Malaysia, to the extent permitted by applicable law.
11. Contact Us
If You have any questions regarding these Terms and Conditions, please contact Us:
PIONEER ECOMMERCE SOLUTION SDN. BHD.
Company Registration No.: 202501021130 (1622543-P)
Telephone: 011-5790 5062
Email: pioneerecommerce_solution@outlook.com
Customer Service Hours: 9:00 AM – 6:00 PM, Monday – Friday
Address: 23B, JALAN GAYA 1, TAMAN GAYA, 81800 ULU TIRAM, JOHOR, MALAYSIA
Website: pioneerecommercesolution.online