Thank you for shopping with us. This Shipping Policy explains the delivery arrangements, delivery coverage, estimated delivery time, and shipping conditions for Orders placed through our Service.
Definitions
For the purposes of this Shipping Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to PIONEER ECOMMERCE SOLUTION SDN. BHD. (202501021130 (1622543-P)).
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the PIONEER ECOMMERCE SOLUTION SDN. BHD. website, accessible from pioneerecommercesolution.online.
- “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Shipping Coverage
1.1 We currently provide delivery services within Malaysia only.
1.2 We do not provide international shipping or delivery outside Malaysia.
1.3 Orders with delivery addresses outside Malaysia will not be accepted or processed.
2. Shipping Fee
2.1 Standard shipping is provided free of charge for Orders placed through our Service.
2.2 No additional standard shipping fee will be charged at checkout unless otherwise clearly stated on the Service.
3. Delivery Time
3.1 Orders will generally be delivered within 7 days from the date the Order has been successfully processed.
3.2 The stated delivery period is an estimated timeframe and may vary depending on the delivery location, courier service, public holidays, weather conditions, or other circumstances beyond Our reasonable control.
3.3 We do not guarantee delivery on a specific date unless expressly confirmed by the Company.
4. No Overnight Delivery
4.1 Overnight or next-day delivery is not available.
4.2 Customers should allow sufficient time for Order processing and delivery when placing an Order.
5. Delivery Address
5.1 You are responsible for providing a complete and accurate delivery address and contact information when placing an Order.
5.2 The Company shall not be responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by You.
5.3 If a delivery attempt is unsuccessful, additional delivery arrangements may be required depending on the courier service and circumstances.
6. Delivery Delays
6.1 While We aim to deliver all Orders within 7 days, delivery may occasionally be delayed due to circumstances beyond Our reasonable control.
6.2 Such circumstances may include courier delays, severe weather, public holidays, natural disasters, traffic conditions, operational disruptions, or other unforeseen circumstances.
6.3 If Your Order is significantly delayed, You may contact Our customer service team for assistance.
7. Order Tracking
7.1 Where tracking information is available, You may receive delivery or tracking information through the contact details provided when placing Your Order.
7.2 Tracking updates are provided by the relevant courier or delivery service and may not always be updated immediately.
8. Contact Us
If You have any questions regarding shipping or delivery, please contact Us:
PIONEER ECOMMERCE SOLUTION SDN. BHD.
Company Registration No.: 202501021130 (1622543-P)
Telephone: 011-5790 5062
Email: pioneerecommerce_solution@outlook.com
Customer Service Hours: 9:00 AM – 6:00 PM, Monday – Friday
Address: 23B, JALAN GAYA 1, TAMAN GAYA, 81800 ULU TIRAM, JOHOR, MALAYSIA
Website: pioneerecommercesolution.online